Community Guidelines
Platform: Khelo (https://khelo.online) · Last updated: 2026-07-15 · Version: 1.0 Related: Terms & Conditions · Acceptable Use Policy · Grievance Redressal
Khelo works because strangers show up to play together. These guidelines are the behavior contract that makes that possible — on the platform and on the ground.
On the field
- Show up. A confirmed spot is a promise to nine other people. Cancel early if you must; habitual no-shows are tracked and visible.
- Be on time. Hosts may record late arrivals; it affects your reliability score.
- Play safe and fair. Match the intensity to the game (a "casual" listing is not a trial). No violence, dangerous play, or intimidation — ever. Local laws and venue rules apply.
- Respect the venue. Leave grounds as you found them; unpaid entry, property damage, or bans you incur are your responsibility.
- Include, don't gatekeep. Skill filters exist on listings; beyond that, no discrimination by gender, religion, caste, region, language, disability, or anything else. Hosts choosing squads must choose on sporting grounds.
Money conduct
- Hosts: state the real price and what it covers; verify payments promptly (players are waiting on you); return money for cancelled games.
- Players: pay only via the host's listed UPI details; never mark "paid" before you actually paid; keep your UPI reference.
- Both: the Refund & Cancellation Policy governs disputes — resolve them with evidence and civility, not review-bombing.
On the platform
- Be yourself. Real name or consistent handle, your own photo (or none). No impersonation, no duplicate accounts.
- Reviews are for truth. Rate the match you actually played. No retaliation reviews, extortion ("5 stars or no refund"), or coordinated boosting.
- Keep content clean. Team names, crests, bios, photos, and comments must be free of hate speech, sexual content, gore, doxxing, or unlawful content. This includes anything obscene, defamatory, or invasive of privacy under Indian law (IT Rules 2021 r.3(1)(b)).
- Respect boundaries. Blocks are absolute — don't circumvent them via new accounts, groups, or match invites. No spam, mass-inviting, or off-topic commercial promotion.
- Protect privacy. Don't share others' phone numbers, payment screenshots, or personal details beyond the platform's intended visibility.
Groups, teams & competitions
- Admins and captains hold power on behalf of their members: use approvals, removals, and roster decisions in good faith, not as leverage.
- Competition owners must enter honest results; sandbagging, ghost teams, and fixture manipulation are integrity violations.
Reporting & enforcement
- Report abusive behavior via the post-match review's abuse report, or the grievance channel for anything urgent or off-match.
- Enforcement ladder (proportionate to severity and history): warning → content removal / review hiding → feature restrictions (e.g. hosting) → suspension → termination. Violence, fraud, or endangerment skip the ladder.
- You may contest enforcement through the grievance process.
The one-line version: be the player you'd want to discover on your own match card.